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When We Are Closed

Call 111 when less urgent than 999

NHS 111 is for fast medical help but it’s not a 999 emergency.       Call 111 if :

  • You need medical help fast but it’s not a 999 emergency
  • You think you need to go to A & E or need another NHS urgent care service
  • You need health information or reassurance about what to do next
  • You don’t know who to call or you do not have a GP to call

Use the 999 service for serious health emergencies which include:

  • a major accident
  • broken bones
  • breathing problems
  • severe chest pains
  • unconsciousness
  • suspected stroke
  • severe blood loss

There are accident and emergencies (A&E) services available at Royal Victoria Infirmary (RVI) in Newcastle and North Tyneside General Hospital in North Shields.

Out-of-hours services are generally busy so please think carefully before asking to see a doctor and only do so if you genuinely cannot wait until the surgery re-opens.

In a genuine emergency you should call 999. Chest pains or shortness of breath constitute an emergency.  

Other options

Walk-in Centres and Minor Injury Units for treatment of minor illnesses or injuries without an appointment:

NEW  Children's Minor Injuries Walk-in Service - providing advice, information and treatment for children and young people aged 17 years and under with minor injuries.

No appointment necessary        CALL:  0191 297 9000 

Open 9.00 am - 6.00pm

Shiremoor rescource Centre, Earsdon Road, Shiremoor, Newcastle upon Tyne NE27 0HJ         

Battle Hill Health Centre is a GP led  Walk-in centre  - for ALL AGES for minor injuries and illnesses. It is also a clinic with GP, nurse and healthcare assistant services.

Battle Hill Walk in Centre, Belmont Close, Wallsend NE28 9DX Tel: 0191 295 8520    

Open 8am to 8pm - 365 days a year 

Or can a Chemist help - THINK PHARMACY FIRST



Please only use the out-of-hours service if your medical condition is such that you cannot possibly wait until the surgery opens again. The provision of an out-of-hours service costs local health authorities a lot of money and its resources are stretched by inappropriate use and patients who really need attention might have to wait longer.  

If you are over 60 or on benefits, you may not need to come into the surgery.

 Click here to find out more about ThinkPharmacyFirst

Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website