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Forest Hall Medical Group takes pride in providing a wide range of health care services.  The Practice is fortunate to have a spacious, purpose built premises with excellent facilities. 

The Practice offers a full range of enhanced primary care services, including maternity services, travel and health clinics and a range of minor surgery procedures.

The Practice team is made up of  Doctors, a pharmacist, a nurse practitioner, practice nurse, healthcare assistants, receptionists, administrators, a secretary and management members.  We work as a team, we support the achievement of team goals, co-operating and communicating with colleagues.

All staff members share the same view, which is to provide high quality primary care with the best possible customer service levels by maintaining strict policies and adhering to the NHS guidelines.  The vision of the Practice, which is well known to all staff members, is that we put patients at the heart of activity, listening and responding to thier needs compassionatley and demonstrating respect for their opinions and wishes.

As a Practice we recognise and understand organisational changes, which helps to make improvements happen and we share good practice.

Practice Management

Mrs Jo Reynolds (f)

The practice manager is involved in managing all of the business aspects of the practice such as making sure that the right systems are in place to provide a high quality of patient care, human resources, finance, patient safety, premises and equipment and information technology. The practice manager supports the GPs and other medical professionals with delivering patient services and also helps to develop extended services to enhance patient care

The practice manager is involved in managing all of the business aspects of the practice such as making sure that the right systems are in place to provide a high quality of patient care, human resources, finance, patient safety, premises and equipment and information technology. The practice manager supports the GPs and other medical professionals with delivering patient services and also helps to develop extended services to enhance patient care.

Reception

Our Receptionists

Julia Staples

Stephanie Parfitt

Julie Smith

Eve Wright

Heather Henderson

Kim Dey

Catherine Carr

Rebecca Kewley

Laura Lumsden

Receptionists provide an important link for patients with the practice and are your initial contact point for general enquiries. They can provide basic information on services and results and direct you to the right person depending on your health issue or query. Receptionists make most of the patient appointments with the GPs and nurses. They also perform other important tasks such as issuing repeat prescriptions and dealing with prescription enquiries, dealing with financial claims, dealing with patient records and carrying out searches and practice audits.

Mrs Julia Staples looks after the day to day running of reception, she assists with any concerns and complaints patients may have.

Secretaries

SECRETARY

Mrs Karina Sansom

 

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